IT Support Specialist

Description

Summary: The IT Support Specialist will provide technical assistance, maintain IT systems, and troubleshoot issues to ensure smooth daily IT operations. Highlights: 1. Provide first- and second-level IT support for hardware, software, and network 2. Opportunities for career growth and skill development 3. Exposure to diverse IT systems and technologies **Job Title: IT Support Specialist** **Company:** Alvinet PE LLC **Location:** Doha, Qatar **Employment Type:** Full\-time **About the Company** Alvinet PE LLC is a technology\-focused company based in Doha, Qatar, providing IT services, infrastructure solutions, and technical support to businesses across multiple sectors. The company is dedicated to ensuring reliable, secure, and efficient IT environments for its clients. **Job Summary** The IT Support Specialist will provide technical assistance to end\-users, maintain IT systems, and troubleshoot hardware, software, and network issues. The role plays a key part in ensuring smooth day\-to\-day IT operations and minimizing system downtime. **Key Responsibilities** * Provide first\- and second\-level IT support for hardware, software, and network issues * Install, configure, and maintain desktops, laptops, printers, and other IT equipment * Troubleshoot system errors, connectivity issues, and application problems * Manage user accounts, permissions, and access rights * Monitor system performance and ensure optimal operation * Respond to helpdesk tickets and ensure timely issue resolution * Assist in system updates, patches, and upgrades * Maintain documentation of IT systems, issues, and resolutions * Support data backup processes and basic cybersecurity practices * Coordinate with vendors and external IT service providers when required **Requirements** * Bachelor’s degree in Information Technology, Computer Science, or related field * Proven experience in IT support or technical support roles * Strong knowledge of Windows operating systems and basic networking * Familiarity with hardware troubleshooting and software installation * Excellent problem\-solving and communication skills * Ability to manage multiple tasks and work under pressure **Preferred Skills** * Experience with Active Directory and Microsoft 365 * Knowledge of network troubleshooting and system administration * Familiarity with IT service management tools (e.g., ServiceNow, Jira, Zendesk) * Understanding of cybersecurity fundamentals * IT certifications (CompTIA A\+, Network\+, or similar) are an advantage **What We Offer** * Competitive salary package * Professional work environment in Doha * Opportunities for career growth and skill development * Exposure to diverse IT systems and technologies * Supportive and collaborative team culture الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي