Customer Support Coordinator

Description

Summary: This role involves supporting customers, building strong relationships, and solving problems in a collaborative environment with opportunities for growth. Highlights: 1. Opportunity to build strong customer relationships 2. Collaborative environment with stability and growth 3. Meaningful impact through problem-solving Be the voice of a company that values exceptional customer experiences. In this role, you will play a key part in helping customers get the support they need while building strong relationships. If you enjoy solving problems, communicating clearly, and working in a collaborative environment, this opportunity offers stability, growth, and meaningful impact. Salary, Benefits \& Perks * Competitive salary: QAR 5,500 – QAR 8,000/month (based on experience) * Performance\-based incentives * Health insurance coverage * Paid annual leave and public holidays * Training and career development opportunities * Supportive team culture * Opportunities for internal advancement Schedule * Full\-time position * 5–6 working days per week * Rotating shifts may apply (including weekends/holidays as needed) Key Responsibilities * Handle customer inquiries via phone, email, and chat * Resolve issues efficiently while maintaining a positive customer experience * Track, document, and manage support tickets * Coordinate with internal teams to resolve customer concerns * Follow up with customers to ensure satisfaction * Maintain accurate records of interactions and resolutions * Identify recurring issues and suggest improvements * Meet response time and service quality targets Skills for This Role * Customer service and client relationship management * Strong verbal and written communication * Problem\-solving and conflict resolution * CRM systems and ticketing tools (e.g., Zendesk, Freshdesk) * Time management and multitasking * Attention to detail and accuracy * Active listening and empathy * Adaptability in fast\-paced environments Requirements * Previous experience in customer support or a related role preferred * Strong communication skills in English (additional languages are a plus) * Basic computer proficiency (Microsoft Office and CRM tools) * Ability to manage multiple tasks and prioritize effectively * Customer\-focused mindset with a proactive approach About the Company Usa Service BD LLC is a service\-driven organization committed to delivering reliable and efficient support solutions. The company focuses on customer satisfaction, operational excellence, and continuous improvement. Why Work With Us * Join a growing company with a strong customer\-first approach * Build valuable experience in customer support and service operations * Access ongoing training and skill development * Work in a collaborative and inclusive environment * Clear pathways for career growth and advancement الراتب المدفوع: QAR١٧٫٠٠ لكل ساعة موقع العمل: بشكل شخصي