Summary: The Cargo Digital Support Specialist ensures 24/7 uninterrupted service for the cargo department by managing applications, coordinating with IT and vendors, and providing frontline support. Highlights: 1. Ensure 24/7 service for the cargo department 2. Frontline support for key cargo platforms 3. Opportunities to grow and work on rewarding challenges ### **General Information** Ref \# 235352 Location Qatar\-Doha Job family Cargo \& Airport Operations * Closing Date: 2026\-08\-26 ### **Description** As a Cargo Digital Support Specialist you will be responsible in ensuring uninterrupted 24/7 service for the cargo department by managing all Cargo applications and coordinating with IT, vendors, and business teams. This includes first\-level troubleshooting, incident management, user access provisioning, and communication of system changes or outages. The role acts as the frontline support for platforms like CROAMIS, Digital Lounge, PROS, and the Cargo Website, ensuring operational continuity and rapid issue resolution across the Qatar Airways Cargo network. * Cargo Application Implementation: Ensure new stations are fully prepared from an application standpoint before going live. * System Performance Oversight: Monitor, control, and report on system performance; initiate corrective actions for continuous improvement. * Reference Data Management: Maintain and update reference data across cargo applications and the QR portal to align with business needs. * Network Support: Assist both online and offline stations in resolving operational issues. * Cross\-Functional Coordination: Act as a liaison between IT, service providers, and internal departments to implement and support cargo\-related IT systems. * Application Functionality Assurance: Maintain constant communication with IT to ensure all modules and applications are operational. * Training Oversight: Ensure staff receive appropriate training aligned with their responsibilities. * Customs Coordination: Work with customs to ensure timely and accurate data submission. * IT Solution Evaluation: Recommend optimal IT solutions to QR Management for cargo operations. * Staff Enablement: Ensure both outstation and HQ staff are trained and familiar with system functionalities. * System Enhancement: Continuously monitor and evolve systems to meet changing business requirements. * Vendor Coordination: Manage outsourced activities and vendor relationships. * Interdepartmental Liaison: Ensure all system modules function as intended through collaboration with relevant departments. * Release Communication: Keep the network informed about new application releases and fixes. * Perform other department duties related to his / her position as directed by the Head of the Department **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. ### **Qualification** * High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma * Based on Role) with Minimum 5 years of job\-related experience, * Bachelor’s Degree or Equivalent with Minimum 4 years of job\-related experience. * Experience in air cargo reservation systems * Experience in managing IT service providers and service desk. * Air Cargo applications, EDI * Cargo Reservation, Pricing \& Inventory management * Project Management essentials * Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills * Ability to train and develop subordinates skills. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records and set trends that others follow. We do not slow down by the fear of failure. Instead, we dare to achieve what has never been done before. So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. How to apply If you are ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading and completing our quick application form. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=235352
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
